CQI Pilot activity on 2021-03-10

We used this call to introduce ourselves to the team and follow up on their kickoff conversation to define their challenge. They share more about how the pandemic has effected their ability to reach out to youth (their plan to reach church youth groups was hampered). We developed an improvement goal with the team, and then introduced them to empathy interviews and suggested they consider talking to youth to learn more about what appealed to them about the program (as this might help shape their outreach).